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Just Right Loans · Help center

Clear answers.
Before your next step.

Understand the product, compare borrowing costs and find the right place for help. Explore 32 practical answers across eight topics.

About the product

What Just Right Loans does—and which decisions belong to a lender.

Is Just Right Loans a lender?

No. Just Right Loans is a loan comparison and matching product. It does not fund loans, make a lender’s credit decision, set the terms of a lender’s agreement or service that loan. Use the product to explore your options; identify the actual lender before accepting an offer.

About our product Link to this answer
Is the product free to use?

The website’s comparison tools and matching experience are free for consumers to use. That does not mean a loan is free: a provider’s offer may include interest and fees. Separate the cost of using this product from the cost of any credit you decide to accept.

Product disclosure Link to this answer
Does a match compare every lender?

No. Matching involves participating providers, not every lender or credit product in the market. A match is not a statement that you have found the lowest-cost option. You can compare it with an offer from your bank, credit union or another provider before deciding.

Compare offers side by side Link to this answer
Does submitting a request guarantee a loan?

No. A request, match or calculator result is not approval, a credit agreement or a promise of funding. A provider may ask for more information, offer different terms or decline. Do not make a payment commitment that depends on receiving money you have not been approved for and received.

Terms of Use Link to this answer

Starting a request

Prepare your information and understand the step you are taking.

How do I start checking possible options?

First work out the amount you need and test a possible payment with the calculator. If you want to continue, open the loan-request page and read the notices shown with the form before entering personal information. Reviewing information on the website does not itself submit a request.

Go to the request page Link to this answer
What information might a provider ask for?

Requirements depend on the provider and product. You may be asked for identity and contact details, information about income, and documents supporting your request. Read the actual form requirements rather than assuming one document list applies to everyone. Submit sensitive information only through the provider’s disclosed process.

Explore borrower circumstances Link to this answer
What if the form does not load or I made a mistake?

For a loading problem, check your connection, whether JavaScript is enabled and whether a browser extension is blocking the form. For a submitted error, contact the company identified in the confirmation or application flow before sending another request. For a website issue, contact Just Right Loans with the page address and a description—without sensitive financial details.

Website support Link to this answer
How do I check the status of my application?

Use the contact details or status link supplied by the provider handling the request. A website visit or completed worksheet does not create a lender application. Just Right Loans is not a lender account portal; for an application already being reviewed, identify the receiving provider from your confirmation.

Find the right support contact Link to this answer

Eligibility & credit

Credit history is one part of a provider’s assessment, not a promise of an outcome.

Can I explore options if I have bad credit?

Yes, you can use the information and comparison tools regardless of your credit history. That does not establish eligibility for a participating lender’s loan. Check the provider’s requirements, total cost and repayment terms carefully; an expensive offer is not automatically a useful solution just because it is available.

Bad-credit borrowing considerations Link to this answer
Will checking options affect my credit score?

It depends on the provider’s process and the stage you reach. A soft inquiry does not affect credit scores; a hard inquiry can. Before proceeding, ask whether a report will be accessed, which type of inquiry is involved and when it happens. Do not treat a general ‘check options’ label as a promise of no hard inquiry.

CFPB — What a credit inquiry is and how lenders use itLink to this answer
Can I apply with self-employment or other non-salary income?

Income policies vary. Ask the provider which income sources it accepts and what documentation it needs. For variable income, consider whether the payment would still fit in a lower-income month. Do not enter a higher or more regular income than you can accurately document.

Income-related information Link to this answer
Are all loan options available in every state?

Do not assume nationwide availability from a general product page. The provider, loan type, your location and applicable requirements can affect availability. Confirm that the identified provider can offer the particular product where you live before supplying documents or relying on proposed terms.

Explore loan types Link to this answer

Amounts, rates & fees

Compare what you receive, what you pay and how long the commitment lasts.

How much can I request?

Our amount controls allow selection up to $35,000. This is the product’s selection limit, not a guaranteed offer or a promise that every lender offers that amount. Choose the amount you actually need; provider minimums, maximums and eligibility can differ.

Explore an amount and payment Link to this answer
Is APR the same as the interest rate?

Not necessarily. The interest rate concerns interest charged on the loan; APR is an annualized measure that can also reflect certain fees. Use the lender’s disclosed APR when comparing cost, and still review the payment schedule and total repayment. For a calculator, use the type of rate requested by that tool.

Understand a personal-loan offer Link to this answer
What fees should I look for?

Read the lender’s disclosures for origination, documentation, late-payment and other applicable charges. Check which items are required and whether optional products are included. Ask how each fee is collected—deducted from the funds, financed or paid separately—so you do not overlook its effect on the cash received or total cost.

CFPB — Fees that may apply to personal installment loansLink to this answer
Why could I receive less cash than the loan amount?

A fee deducted before disbursement can reduce the cash deposited without reducing the principal you must repay. For example, a $5,000 principal with a $250 deducted fee leaves $4,750 in usable proceeds. That is an illustration, not a provider’s offer; check the actual agreement and fee treatment.

Compare net proceeds Link to this answer

Using tools & choosing an offer

Turn a headline offer into a decision you can explain.

Is a calculator result a loan offer?

No. It is an estimate based on your inputs and the tool’s assumptions. It does not check lender eligibility or reserve a rate. A real payment schedule can differ because of fees, payment timing, rounding or the agreement’s interest calculation. Compare the result with the lender’s written figures.

Use the payment calculator Link to this answer
What should I compare between two offers?

Start with the amount you will actually receive, then compare APR, fees, payment amount, term and total repayment. Also check lender identity, repayment method and consequences of late payments. Offers for different amounts or durations are not directly comparable just because one has a smaller monthly payment.

Open the offer-comparison tool Link to this answer
Is the lowest monthly payment always better?

No. Extending repayment can lower each installment while keeping you in debt longer and increasing total cost. Check both your month-to-month ability to pay and the overall obligation. A payment that looks manageable today also needs to fit around essential expenses and existing commitments.

Compare repayment scenarios Link to this answer
Do I have to accept an offer, and what else can I consider?

You can decline an offer. Before borrowing, consider whether a bill can be corrected, an expense deferred, or a payment arrangement or assistance program can reduce the gap. If you already accepted a credit agreement, do not assume the same no-obligation position applies: ask the lender about your agreement and any applicable cancellation rights.

Explore expense-specific alternatives Link to this answer

Funding & loan use

Separate an application, approval and the arrival of usable funds.

Can funding happen the same day?

It may be possible with some providers, but it is not guaranteed by this website. Completion, verification, approval, acceptance, release of funds and bank posting are separate steps. Ask about the provider’s cut-off times and your bank’s processing before relying on a particular arrival time.

Online-loan considerations Link to this answer
What happens on weekends or bank holidays?

Processing can differ from a normal business day. A provider’s online form may be available even when verification or bank posting is not. Confirm the expected release and posting dates directly; an automated confirmation is not proof that the money has reached your account.

Review online borrowing steps Link to this answer
I was told I was approved, but no money arrived. What now?

Contact the provider through independently verified contact details. Ask whether any verification or acceptance step remains, whether funds were released and which bank details were used. Do not pay an unexpected ‘release’ fee just because someone says it will unlock the loan.

Support responsibilities Link to this answer
Can I use a loan for dental treatment, repairs or another expense?

Permitted uses depend on the lender and product. Confirm your intended purpose is allowed, and compare the loan with arrangements offered by the provider of the service or bill. A page describing a particular expense is not a commitment that a lender will finance it.

Browse loans by purpose Link to this answer

Repayment & existing loans

The lender or servicer named in your agreement manages your account.

Where do I make a payment or change my bank details?

Use the verified payment channel of the lender or servicer named in your agreement. Just Right Loans does not service the loan or change its payment instructions. Do not send a payment or banking password to someone solely because they contact you using our brand name.

Who to contact Link to this answer
Can I repay early?

Ask the lender for its early-repayment terms and a payoff amount for the intended date. Check whether any charge applies and how interest or other amounts are calculated. The remaining scheduled payments and a current payoff quote are not necessarily the same figure.

Review repayment terms Link to this answer
What should I do if I may miss a payment?

Contact the lender or servicer before the due date if possible. Explain the situation and ask about available arrangements, their cost and any effect on reporting or the repayment schedule. Get agreed changes in writing. Taking another high-cost loan is not automatically a solution to a payment shortfall.

Loan-account support guidance Link to this answer
Would refinancing or consolidation save money?

It depends on the new terms and any cost of replacing existing credit. Compare the remaining cost of your current arrangement with the new principal, fees, term and total repayment. A lower monthly payment alone does not prove a saving, especially if the new loan lasts longer.

Refinancing considerations Link to this answer

Privacy, safety & support

Know who is asking for information and how to reach the right organization.

Who receives information from the application form?

Read the notices presented with the form to identify its operator and the recipients described for that process. Do not assume a matching request reaches only one lender. If the recipient or purpose is unclear, stop and ask before submitting sensitive information; the website’s general description is not a substitute for those details.

Read the privacy information Link to this answer
How do I ask about my data or stop unwanted messages?

For website-related questions, contact Just Right Loans and identify the interaction concerned without sending sensitive identifiers. For a provider’s messages, use its verified preference or contact channel. State clearly what you want changed and keep a record. The relevant organization must address requests concerning its own processing; contacting one company does not automatically notify every other recipient.

Contact details Link to this answer
Someone wants a fee to guarantee or release my loan. Is that normal?

Do not pay for a promise of guaranteed credit. A demand to pay first to ‘unlock’ an approved loan is a warning sign, especially with gift cards, crypto or an unverified transfer. Some legitimate application or appraisal fees can exist, but paying a fee does not guarantee approval. Verify the company independently before acting.

FTC — How to recognize advance-fee loan scamsLink to this answer
How can I contact Just Right Loans or report a website error?

Call 803-702-4097 or write to [email protected] about the website, product information or a correction. Include the page address and a short description of the issue. Do not email Social Security numbers, banking passwords or complete financial records. Existing-loan questions should go to the lender or servicer in your agreement.

Full contact information Link to this answer

Still need help?

Start with the right contact.

For website help, product questions or corrections, contact Just Right Loans. For an existing loan or application being reviewed, use the provider’s verified contact details.

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